Refund & Return Policy

At Nayagi Gift, customer satisfaction is important to us. Please read our Refund & Return Policy carefully before placing an order.

By placing an order with Nayagi Gift, the customer agrees to the following terms and conditions.

1. Damaged Products

Refunds or replacements will be considered only when a product is received in a damaged condition and valid proof is provided.

To raise a claim:

• A complete 360-degree unboxing video is mandatory.

• The video must be recorded continuously from before opening the parcel until all products are completely unpacked.

• The video must clearly show the sealed package, shipping label, parcel condition, products inside, and the damaged item.

• The video should not contain cuts, edits, pauses, or missing portions.

• Claims submitted without a proper unboxing video may not be accepted.

After verification, Nayagi Gift will determine whether the eligible resolution will be a replacement or refund, depending on the circumstances and product availability.

2. Wrong or Mismatched Product

If you receive a product that is different from the product confirmed in your order, please contact our support team.

Clear photos and/or an unboxing video may be required to verify the issue.

Once verified, we may arrange an appropriate replacement or refund, depending on the circumstances and product availability.

3. Order Processing & Dispatch

• Once payment is successfully confirmed, orders are normally processed and dispatched within 24 to 48 hours.

• Orders are not dispatched on Sundays and Government Holidays.

• Dispatch may occasionally take longer during peak seasons or due to unforeseen circumstances.

• Once your parcel has been dispatched, we will provide the available courier name and tracking ID/details.

4. Customer Responsibility After Dispatch

Once tracking information has been provided, customers are requested to regularly follow the parcel status through the courier company's tracking system.

Customers should also remain reachable on the mobile number provided with the order, especially when the parcel is out for delivery.

The customer is responsible for providing:

• Correct customer/recipient name

• Complete postal address

• Correct PIN code

• Correct and active mobile number

• Any necessary landmark or delivery information

Please verify all delivery information carefully before confirming your order.

5. Failed Delivery / Return to Origin (RTO)

A refund will not be provided solely because a parcel could not be delivered due to customer-related delivery issues.

This includes situations such as:

• Incorrect or incomplete postal address

• Incorrect PIN code

• Incorrect or inactive phone number

• Customer/recipient not answering courier calls

• Customer/recipient being unavailable during delivery attempts

• Customer refusing to accept the parcel

• Courier being unable to locate or contact the recipient due to incorrect information provided by the customer

If the courier returns the parcel to Nayagi Gift because of any of the above customer-related reasons, the original courier/shipping charge is non-refundable.

We can re-dispatch the returned parcel, but the customer must pay the new/re-shipping courier charge before it is dispatched again.

Nayagi Gift will not be responsible for failed delivery caused by incorrect customer information or the customer's/recipient's unavailability.

6. Courier Delays

After the parcel has been handed over to the courier partner, the exact delivery date and time are subject to the courier company's operations.

Courier delays alone do not automatically qualify an order for a refund.

Delays may occur because of transportation issues, weather, holidays, local restrictions, operational issues, remote delivery locations, or other circumstances beyond our reasonable control.

However, if there is a genuine courier-related problem, customers may contact us and we will provide reasonable assistance using the tracking information available to us.

7. Refund Processing Time

If a refund is approved after verification, the applicable refund amount will normally be processed within 7 working days.

The refund may be credited through the original payment method or another mutually agreed payment method.

Bank/payment-provider processing times may vary after the refund has been initiated.

8. Non-Refundable Situations

Refunds will generally not be provided for:

• Change of mind after purchase

• Incorrect products or quantities ordered by the customer

• Incorrect/incomplete delivery information provided by the customer

• Failed delivery because the customer/recipient was unavailable or unreachable

• Failure to answer courier calls

• Refusal to accept the parcel

• Return-to-Origin (RTO) caused by customer-related delivery issues

• Courier delivery delays alone

• Damaged-product claims submitted without the required proper unboxing video

• Minor differences in product color caused by lighting, photography, or screen/display settings

• Minor design, print, pattern, or packaging variations where the basic product remains the same

9. Important Customer Reminder

Before confirming your order, please make sure your:

✓ Product & Quantity are correct
✓ Delivery Address is correct
✓ PIN Code is correct
✓ Mobile Number is correct and active

After dispatch:

✓ Check your tracking status regularly
✓ Keep your phone reachable
✓ Respond to courier calls
✓ Be available to receive the parcel

For any refund, replacement, damaged-product, or delivery-related issue, please contact our support team with your Order Number, registered mobile number, and required photo/video proof.

📞 WhatsApp: +91 97900 33633 / 9944440208

Nayagi Gift reserves the right to verify all refund and replacement claims before approval.